Check-in Kiosks

Our check-in kiosks enable fully automated self check-in and check-out, completely without the front desk. Through digital touchscreens or software solutions, guests handle the process on their own – efficient, contactless, and available 24/7. Especially in times of high demand for hygiene and speed, a hotel kiosk provides a decisive competitive advantage for modern hospitality.

A check-in kiosk can also be used as a self-ordering terminal. Guests conveniently order meals or services and pay directly – similar to a digital vending machine. With intuitive user interfaces, not only does customer satisfaction increase, but so does revenue: restaurants report a 5–6% sales increase after introducing self-ordering kiosks. Our dedicated solution for this is the Self Order Terminal Paragon.

Each hotel kiosk can be combined with interactive digital signage and smart signage. This allows information, advertising, or guest guidance to be displayed in real time and location-based. Thanks to intelligent content and AI-powered features, these kiosks increase interaction and maximize the ROI of visual communication.

Through a check-in kiosk, guests can not only check in quickly, but also easily register for loyalty programs, or print customer cards on-site. This simplifies registration, saves time, and strengthens long-term loyalty – without paperwork or waiting at reception.

Reduce and structure waiting times with a check-in kiosk. Guests see their status in real time, receive guidance on their next step, and are called up at the right moment. As part of a modern digital reception, this solution improves orientation, increases service efficiency, and ensures a relaxed guest experience.

A check-in kiosk can also function as a full POS terminal. Guests can explore, book, or pay for extras on their own – whether spa treatments, fitness classes, or table reservations. By encouraging interaction with the hotel kiosk, guest value creation is significantly increased.

The check-in kiosks we develop are ideal for targeted upselling. Additional services such as wellness appointments, local experiences, or restaurant bookings can be booked directly at the terminal. This reduces staff workload, increases revenue per guest, and expands service offerings – especially valuable during peak times.

A check-in kiosk is a digital terminal where guests can complete their self check-in or check-out independently – with no need for a reception desk. The kiosks provide functions such as ID scanning, payment processing, room assignment, and key dispensing.

A check-in kiosk reduces waiting times, relieves staff, enables contactless check-in around the clock, and enhances the guest experience – especially for late arrivals or during peak occupancy.

Guests identify themselves at the check-in kiosk with a booking number or QR code, scan their ID, make payment (if required), and immediately receive their room key – fast, secure, and intuitive.

Yes. In fact, smaller or family-run hotels benefit greatly from a check-in kiosk, as it provides a 24/7 reception without the need for night staff while ensuring professional processes at all times.

A check-in kiosk must operate in full compliance with GDPR. This includes the processing of personal data, digital registration forms, and – where applicable – integration with official reporting obligations. As a trusted provider, we support you in meeting all regulatory requirements.

Yes. Our devices integrate seamlessly with leading PMS systems such as protel, MEWS, or Fidelio, ensuring all bookings, payments, and guest information are fully synchronized.

Self check-in uses certified authentication methods such as ID scanning, credit card verification, or QR codes. Many of our models also feature enhanced security measures, including camera monitoring and ID verification.

Beyond classic self check-in, a check-in kiosk can be used for table reservations, room upgrades, digital signage, POS payments, or customer loyalty programs (e.g. issuing loyalty cards).

Maintenance is minimal. We provide remote support, automatic updates, and modular hardware. Our devices are built for long-term operation and can be serviced or replaced quickly when needed.

A check-in kiosk typically pays for itself within 12–24 months – depending on hotel size, occupancy, and usage. Savings on personnel costs, increased efficiency, and additional revenue from upselling are the key factors driving ROI.